Return & Refund Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, uninstalled, in the same condition that you received it, with all original packaging, tags, accessories, and proof of purchase.
To start a return, please contact us at info@fullcanbilliards.com. Items sent back to us without first requesting a return authorization will not be accepted.
Return address:
20231 Wyn Terrace
Walnut, CA 91789
United States
Return Shipping
If the item is defective, damaged, or if you received the wrong item, please contact us immediately. If the return is approved due to our error or a product defect, we will provide a prepaid return shipping label.
For returns due to customer preference, incorrect item ordered, or change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged:
- Custom or special-order products
- Installed or used cue tips
- Used or installed billiard cloth
- Opened or used consumable products
- Clearance or final sale items
- Gift cards
Exchanges
The fastest way to exchange an item is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@fullcanbilliards.com.